Boostaro Official Website › Blog › Contact and order changes

How Do You Contact Boostaro Support, Change an Order or Cancel It?

Medically reviewed by Dr. Rachel Rubin, MD, Physician

Earnings disclosure: this website earns when an order goes through its checkout. It is a USA Authorized Boostaro Retailer, not the manufacturer.

Which desk do you contact for what?

There are two desks, and they do different jobs. Mixing them up is the commonest reason a simple question takes a long time.

The website desk cannot see orders, so it cannot look up a parcel or process a refund. That is why the order desk is printed first wherever the two appear together.

Who is the company behind the website?

The website is run by Boostarovitality, a USA Authorized Boostaro Retailer based in New York. It runs the checkout, the order desk and the website desk. It is not the manufacturer, and it earns when an order goes through its checkout.

Two addresses are printed in the footer of every page. The office is at 1185 Avenue of the Americas, Floor 8, New York, NY 10036, USA. The returns address is at 1633 Broadway, Suite 2701, New York, NY 10019, USA. They are different places, so do not post a return to the office.

Having a named company, a phone line and two real addresses is a basic test of a seller. It is the thing a buyer can check in a minute, and it separates a retailer from a storefront with a form and nothing else.

What should you have ready before you call?

A short call is a good call. A few items make it short.

• The order ID from your confirmation email.
• The purchase date, which is also in that email.
• The email address used at checkout.
• The pack you bought: two, three or six bottles.
• If it is about a bottle, the lot code from the base.
• A clear note of what you want, such as a change, tracking, or a return.

Keep the confirmation email in a folder where you can find it. If it is gone, the order desk can look up an order from the email address and the approximate date, but it takes longer.

Can you change an order after you place it?

Call the order desk as soon as you can. Order changes are listed among the things the phone desk handles. The earlier you call, the better the chance that the desk can act before a parcel is handed to the carrier.

A wrong delivery address is the classic case. Once a parcel is with the carrier, redirecting it is the carrier’s decision, not the desk’s. So check the address before you click the final button, and call straight away if you spot a slip.

The distributor does not publish a dispatch time or a delivery window, so there is no stated cut-off for changes. This is a gap, and we mark it as one rather than invent a rule.

Can you cancel a Boostaro order?

The honest answer is that a cancel-before-shipping rule is not published in the material this website holds. What is published is the 60-day money-back guarantee, which runs from the purchase date, and a refund route with a returns address.

So there are two sensible paths. If the order has not shipped, call the order desk at once and ask whether it can be stopped. If it has shipped, the guarantee covers a return. Opened bottles are accepted. The buyer pays the return postage and should use a tracked service.

Refunds follow a set rhythm. The distributor credits the refund 3 to 5 business days after the return is processed, and the card issuer then takes a further 5 to 10 days to show it. Starting by about day 50 leaves room for the post.

Is there a subscription to cancel?

The record describes one payment at checkout. It lists no subscription, no automatic reorder and nothing that renews on a date you did not choose.

So in the normal case there is nothing to cancel later. If a recurring charge ever appears on a card statement, treat it as a problem and call the order desk with the order ID and the date of the charge. It did not come from a subscription this desk set up.

A second order is a separate order. It starts its own 60-day window from its own purchase date and does not extend the first one.

What if the call does not solve it?

Write it down. Note the date, the time and the name of the person you spoke to. Follow up in writing to [email protected] and quote the order ID. Keep the tracking number for any return until the credit lands on your card.

If the matter is about a page on this website, such as a wrong figure or a typo, use the website desk instead. A fix is made on the page itself, and its review date moves forward.

And if the issue is about your health rather than your order, stop the capsule and speak to a doctor. Neither desk is qualified to advise on medicine, and serious reactions can be reported to the FDA.

Frequently asked questions

Our view

A seller you can reach is a seller you can test. This one prints two desks, two addresses and a phone line with long hours, and it says plainly which desk does which job.

The gap is the cancel-before-shipping rule. We would rather leave it blank than guess. If it matters to you, ask the order desk before you place the order, and keep the answer in writing.

Everything else follows the 60-day guarantee. Keep the order email, take the photo of the base of the bottle, and act by about day 50 if you are going to return anything.

Earnings disclosure: this website earns when an order goes through its checkout. It is a USA Authorized Boostaro Retailer, not the manufacturer.